Horrible Unacceptable service

This is completely unacceptable.

First, your driver arrives here, kicks my dogs (WHO DID NOT EVEN TOUCH HIM) kicks my poor puppy. Then jumps over his own bike for no reason. Then falsely accuses me of breaking his bike and his phone and tries to attack me and my daughter, to the point where I had to get 3 security companies to escort him out o our area. He refused to give me my food that had fallen on the floor. He eventually gave me the chicken mayo, photo attached, which my daughter couldn’t even eat.

The driver manager then phones me accusing me that my dogs bit his driver. After stating that the dogs did not touch him and he kicked my very tiny little dogs for NO REASON, and having the security gaurds confirm that there are indeed no marks on him, the driver promised that I would receive my refund.

Now, I phone the call centre and get told that the driver, the very same person who almost attacked me and my daughter, told you not to give me my refund. AND THAT’S IT? So now your unprofessional drivers can go to houses, kick dogs, attack a woman and child, and then withhold refunds?? Oh, and then your call centre also cuts my call after leaving me on hold for 10 minutes???

Kindly refund my money, so that I can pay it out and delete your app. As I honestly never want anything to do with MrD ever again.