Horrible service

I placed an order at 10:58 order was estimated to be delivered at 11:38 Im five minutes away from Festival Mall Chicken Licken. I placed my order the money got debited and my order has not been delivered. I went on the Mr Delivery app at 12:00 to find out why my order hasnt been delivered. Next thing my phone rings twice and an email come through they are saying they called me while they buzzed me. All i want is my money back and i wont use their horrible service again.