HORRIBLE SERVICE!!!

On Thursday 26 march 2015 I phoned Mr Delivery on their national call centre number due to an issue with the online orders at 20:15pm. Their order cut off time is 20:30 and the representative assured me that I am still on time. I ordered from Ocean Basket Kempton Park, via the Kempton Park Mr Delivery branch. The woman I spoke to confirmed my order and told me that the branch would contact me within the next 20 minutes. 40 minutes later I phoned the branch number, only for it to divert to the national call centre where I spoke to a man, I told him my issue whereby he confirmed my order and that the kempton branch has received it and will contact within 10 minutes. At 21:30 I phoned the branch once again, and it was diverted back to the national number where I was greeted by the wonderful sound of a recording telling me they have closed. My fiance told me to give it another 10 minutes and we will see. At 21:41 I phoned Ocean Basket personally and was told they know nothing about my order. This is utterly pathetic in my opinion!!