********** Mr D/Mystique India

So on Friday 21 August 2020, My wife and I decided to purchase some comfort food we use to love ( Gatsby and chicken burger meal for my 4 y/o). We ordered on the Mr D app from Mystique India. I was sceptic but thought oh well it seems okay. After placing my order, I called the restaurant and some Pakistani/Bangladeshi guy named Jameel answered. I verified the order and our requirements.

The food arrived almost 1h30 minutes later for a place that is 10 minutes away from me. We open the chicken burger and found something that looks like a pot of chicken curry on a roll. The Gatsby, oh that gatsby was **********, soaked in and when I mean soaked it was drowning in Sauce. The polony was stale and the Vienna was just not yummy. There were no salads as well. I love gatsby but this one could kill anyone. My angry wife threw it in the bin straight away as she was disgusted by this presentation and a waste of money. I then complained with Mr D and was asked to load up an image, I have done that with the burger and the gatsby was in the bin already so was not able to do that. I spoke with Matthew, Angus, Dunya, Sthembiso from the company but no one called me like they sad they would, instead, they offered me a measly R35.00. Is that what we are worth to these people. The called I finally got 23 August from Wafeekah and she told me we will compensate you for what you sent us.

That put me back, how is this company allowed to do this to us. They should at least own up and make sure that we as the customer are looked after but they treat us like we at fault.

I was told that Uber eats are far the better than Mr D and most reviews I read about Mr d is showing they are ******.

I am taking this matter further as I believe there is a place that will deal with this. Just needed people to see what is going on.