Heartless Cold Customer Care Service with no Heart for disabilities.

I order very frequently on Mr Delivery. I am a blind user. When you log a complaint of a wrong order, Mr Delivery requires you to submit a photo. I try & do this but my photo skills as a blind person is not that bright as I can't see what I'm doing. I have tried to submit tickets to Mr D, but they have asked me to submit a photo of 3 Vetkoek before I can get a refund. I had gone into the help part of the order where they can see my receit & I had tried to oblige them by submitting a photo but all I ask for favour. If I order all Large Vetkoek & I receive all mediums, that is ***** as If I had paid for mediums, that would be one thing but If you pay for larges & get mediums, that is not honest. All I want is for Mr Delivery to understand & try & see my case as a visually impaired person. I just feel that a receit can't lie & If I take a photo & Its not completely what It should be, can't they have some kind of heart just to see I try. If It was about garnish or too much sauce, that could be letten go but because this is about money & life is tough & the economy is expensive, all I want is honesty & to get my moneys worth. Plain & simple.