Get rid of your laughing emojis on a complaints line and resolve my query

Just today in trying to follow up on a whats app complain I logged on Saturday afternoon, I've been chatting to three useless agents who keep asking me to send my complaint and screenshot of the rotten food delivered to me which I even offered to take to the store with evidence that I have not even taken a bite for fear of poisoning from the evidently rotten food. Instead of resolving my complaint, they all keep asking me to send complaint again and again then close it not even a second later. What fuxken useless service is this? Then you're met by laughing emoji on a whats app line that deals with complaints and issues of customer experience. How stupid and distatesful is that! What level of tone deaf that must be. **** you all. Just get me my refund and get rid of your laughing emojis