***** on my bank account

I used the app 2 months ago to order food, on the 28/03/2022 a food was ordered on my bank card R59.49, on the 2nd of April 2022 which i did not see since both transactions i did not receive notification from my bank for R118,89 and somehow this transaction i could not pick up until R294.89 was deducted on my capitec account again I send an email to Mr D food and after their investigation i was told due to popi act they cannot provide the information of the person who used their app and my banking details to order food in cape town. So basically Mr D food is telling me their not going to provide or help me to open a case against a ******** whom could even be their employees since i trusted them with my personal information that was leaked out on their app. All i wanted was to get this person arrested before they mess someone's life, i had to close my account and it has affected my operations because the only way is to open a new account. What i am saying is Mr D food app is not save at all and i was disappointed on how they could not help me so resolve this matter. Now this person will continue using their application to **** people by collecting their banking detail who knows what else is doing with people's information. Very disappointed.