Formal Complaint – Late Delivery for Order DFD***9

Good evening,

I am very disappointed with the service received regarding Order Number DFD***9 placed at Nando’s - Protea Glen Mall.

The order was placed at 18:41, with an estimated arrival time of 19:32–19:47. However, the driver only collected the order at 19:53 and it was delivered at 20:10.

This delay, together with the inaccurate timing shown on the app, is frustrating. Customers rely on those estimated times to plan accordingly.

I would appreciate a clear explanation for what caused this delay and how this will be resolved.

Kind regards, Tendai