Food not delivered and not satisfied with response

Who else has experienced this with Mr D foods/ Mr. Delievery

Post in my comments, the best is that they tell me when they have a “failed delivery” it goes to there branch, and then can’t explain to me what happens further; No follow up call of any nature...

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Wayne Henry Aug 5, 2020, 4:46 PM GMT+2

To whom it may concern,

Regarding : Failed delivery...

Date of order: 04/08/2020

We placed the following orders: 1. #DFD***8 2. #DFD***6

We managed to contact your customer services department and explain that we were unable to change the delivery address, we asked if there were any means available that this error could be rectified and were given the option of collecting the items at our old address; also note that we have only recently moved into our new home and were at this point hungry. I personally contacted Masala Indian Restaurant and was able to give my new details, unfortunately the KFC I was not that fortunate however the driver arrived at the original premises and called us, to inform us he was at the gate, we asked him if he would be kind enough to deliver to our new premises and we would pay extra for the help, he obliged and we received the food from KFC.

We then waited in anticipation for the delivery driver to contact us, thinking we could do the same, this call we did not receive, he didn’t bother even to try & deliver the food from Masala, I must repeat here that we were not notified by the driver, giving us any opportunity to make any arrangements of any sort or option. I would have been more than happy to collect our new residence is not far from our old either.

When our food never arrived I called Masala as I know them, and eat there often, they explained the driver was obstinate and at first he left the food on a table but when they returned to try and negotiate he had taken the food and left. I ordered more food again from Masala, & collected it myself. I want to know what is Mr.Delivery going to do to satisfy my anguish at the way in which this whole scenario has played out, I am disgusted that this can happen and the way that it has.

I contacted your customer care numerous times for assistance and thus far I have only received lip service, to my knowledge this has been escalated and I have a ticket number: TICKET#***8...

I patiently await your correspondence and hoping for a speedy resolve R 225.58 is not to be shunned.

Best regards & thank you, Wayne Henry

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Kamvelihle Makasi (Mr D Food ) Aug 5, 2020, 5:16 PM GMT+2 Hi Wayne

Please accept our sincerest apologies for your recent experience. This is not the type of service we expect from our drivers.

The details of your experience have been sent to our driver management team who’ll ensure this is dealt with.

We see that your food didn’t arrive and we feel terrible. We strive to deliver fast & hot, but always with care. Please accept this coupon to use on your next order.

Coupon code: FOOD6AF8FD88 Coupon value: R112 Expiry date: 05 November 2020

Please note that this coupon is only redeemable once.

Kind regards, Mr D Food Customer Services Kamvelihle Makasi

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Dear Mr. Kamvelihle Makasi (Mr D Foods)

I cannot except this coupon for R 112.00, for the R 225.58 loss on principle.

Had your delivery driver called at the gate as per your (Mr. D Food) protocol, we could have resolved this issue without any inconvenience, also on that note, and I refer to the other order placed where the driver was accommodating and we received that order without incident.

This as far as I am concerned negligence on your behalf and not mine.

The point of contention is that you can only change the physical address in “checkout” which makes no sense, why would you design an App that does not allow you to change a function in your profile at your own leisure.

Not impressed at all.

Regards, Wayne