FNB credit card delivery

I have e-mailed you, tried to contact you via telephone several times now, which phone rings unanswered. I left a message with Jacqueline Ndzeru with my reference number to forward to you to get you to contact me, and yet no response. In fact one wonders if anyone actually answers the phone at your company. The courtesy of a reply from you on when one can expect to receive a credit card would be appreciated. Your 48 hour response time has come and gone.