FNB credit card delivery

I have e-mailed you, tried to contact you via telephone number ********** several times now, which phone rings unanswered. I left a message with Jacqueline Ndzeru with my reference number to forward to you to get you to contact me, and yet no response. In fact one wonders if anyone actually answers the phone at your company. The courtesy of a reply from you on when one can expect to receive a credit card would be appreciated. Your 48 hour response time has run dry and carries no commitment. Your message should be changed as it is misleading. FNB is one of the leading banks and one would think they would outsource the service to a dedicated courier company. It is obvious that you are unable to deliver and that perhaps you are understaffed and cannot cope with the overload capacity. I may consider taking my business to another bank as it is clear that you are not interested in my business.