Flippin driver running away

The nerve of the driver running away. So I ordered food from the guy with reg KV 67 XB GP and he came to deliver at parklane Netcare, didn't verify gave the wrong person my order, I saw the lady opening it so when I realized was my order I didn't want it, the guy refused to pay me back left me there told me he has other orders to deliver, that time Mr D harrases me and floods my emails with their stupid emails daily but when you send a complain they tell you about investigating, terrible service. I want my money