Failure to refund

I placed an order on the 29.07.2020 via the Mr. delivery website and paid via eft. The transaction was successful but a technical error occurred which caused for the restaurant not to take up my order.

I received an e-mail almost instantaneously advising me that I would be fully refunded within 24 or 5 days in accordance with bank procedure. It is now the 15.08.2020 and I still havent been refunded. Worst still, I contacted my bank and was advised that Mr. Delivery needed to facilitate the refund.

I sent an e-mail on 2 occassions to the email address *** which I have not received a response to. But I get the promo e-mails almost on a daily basis which is mind boggling to me.

I am beyond disappointing with the service I have received or the lack thereof. I feel like I was ****** blindly and given our current economic state, its beyond frustrating. Thus has made me weary of using any Mr. Delivery platform and I probably will switch to another service provider in light of what has happened.