Failed delivery and they refuse to reimburse me.

I ordered food from Chicken Licken on Mr Delivery Food. I got a notification on the App that the driver is outside with my order and when I went to the gate he wasn’t there. After four (4) calls to the Mr D Food callcenter I got informed that apparently the driver arrived at my place and noted on his app that he arrived at my location and I apparently wasn’t there. To my surprise waited outside for a good 10 minutes and the delivery guy never arrived. I went back and forth with the call center agents who hung up on me and one lady by the name of Zimkitha explained to me that Mr D Foods is not liable for a failed delivery - which I already Paid for - and that there’s no way they can track the delivery guy to enquire about the food which I ordered and paid for. After so many attempts the agent, Zimkitha, basically said that once Mr D Foods has your money, it’s no longer their concern whether I received my order or not, because they have no way of contacting or getting hold of the driver. In essence I paid for food which is going to be eaten by the delivery man and there’s nothing I can do about it and Mr D Foods is not going to reimburse me regardless of the fact that their driver failed to deliver my order. Mr D Foods doesn’t care about its customers and their system is not set up in a way that they can recover failed orders, or even so much as return my order to Chicken Licken for me to pick it up for myself. This is absurd and uncalled for. The service is very bad and there’s no way for me to recover my money or my order.