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I placed an order at PnP Eerste river via MrD app, for lamb and pads, order number GROC***. To my surprise I only got pads which amounted to 15rand..... Plus delivery of 35rand, meaning I paid 50rand for a packet of pads. No one informed me that the lamb is out of stock, otherwise I would have canceled the order.

I contacted Mr D via their WhatsApp platform :

[04/28, 09:09] Mr D: Hello and welcome to Mr D WhatsApp Support! 👋 My name is Lucan. How may I assist you with your Mr D query? [04/28, 09:10] .🥹: I placed an order for lamb and pads I only got pads [04/28, 09:10] .🥹: What am I supposed to cook??? [04/28, 09:10] .🥹: No one informed me that the lamb is out of stock [04/28, 09:10] Mr D: I'm sorry about that. Please forward the order number, your full name, email address, and the contact number linked to your Mr D profile. [04/28, 09:11] .🥹: GROC*** [04/28, 09:11] .🥹: I want my money back now, not in 5 days I want to cook [04/28, 09:12] Mr D: Thank you for replying, I do see that your profile was credited with the funds. I will also be sharing the contents of your complaint with the grocery team. Once again, I do apologize for the inconvenience caused. [04/28, 09:12] Mr D: Your chat session has been closed. If you need further assistance please re-engage by asking another question.

This guy did not even attempt to resolve my issue he just closed the chat.

I want my money back