Extremely Poor Service and Lack of Response for a Refund

I am highly disappointed with the service from Mr D Food. I placed an order on 26 October 2024 (Order #DFD***) at 16:13, amounting to R219.90, which was mistakenly marked as delivered. Despite several attempts to direct the driver to my correct location, he could not locate me and left, marking the order as "delivered." I immediately reached out to Mr D’s WhatsApp support and support email, attaching screenshots of my conversation with the driver. To date—over 24 hours later—I have yet to receive a response or any assistance.

To confirm my location accuracy, I placed a second order (#DFD***) at 17:14 PM, which was successfully delivered without issue, proving the error was not on my side.

I am following up on an unresolved issue, requesting a refund to my card, not a voucher, as the mistake was entirely on the driver’s end. Despite contacting support through multiple channels, including attaching screenshots, I am still waiting for a response or even an acknowledgement from Mr D.

This delay and lack of resolution reflect poorly on Mr D’s customer service and promptness in handling customer complaints. This experience has been incredibly frustrating, and I hope Mr D will take this matter seriously by processing my refund of R219.90 without further delay.