Extremely pathetic and *********** service

My husband placed order DFD ********** at 5:08 for delivery, it was collected at the restaurant at 5:25pm, we waited over an hour for our food while my husband stood outside in the rain and wind waiting for the driver but according to Mr Delivery terms the waiting time is 45 minutes. The app then showed the food was delivered at 6:15pm but no driver was at our house and to top it off he didn't even call according to the Mr Delivery terms. The app then showed only at 6:42pm that we could not be reached which again is not true as we are at home waiting. I am very disappointed with this pathetic service and incompetence of the driver as we had to order food elsewhere. I am definitely reconsidering making use of Mr Delivery going forward or recommending them as this was really a horrible experience.