Extremely disappointing customer service

I have been using Mr D and have experienced multiple issues with orders where restaurants and/or delivery drivers failed to provide the service that was paid for. Naturally, I reported these issues to Mr D and expected them to be investigated and resolved.

Instead of addressing the underlying service failures, Mr D has now decided to deactivate my account because of what they describe as an “unusual complaints history”.

This is extremely disappointing. I am the customer paying for the food, delivery and service fees. If a partnered restaurant gets an order wrong, items are missing, or a driver fails to deliver the service properly, why should the customer be penalised for reporting it?

Mr D’s response essentially makes it seem as though having complaints is the problem, rather than looking at why those complaints occurred in the first place.

I was also refused compensation and simply told that the decision to deactivate my account is “final”. No proper explanation was provided as to which specific complaints were considered problematic or what evidence was used to reach this decision.

Customers should not be made to feel like they are doing something wrong by expecting the service they paid for to be delivered correctly.

I will be escalating this matter further and sharing my experience publicly because I believe customers deserve better accountability and transparency from a company they are paying for a service.

Very disappointed with Mr D and, most importantly, with the way customer complaints are handled.