Extremely bad service from complaints department.

I have never been so disappointed with the service of a big reputable company like Mr D in my life before. I ordered them from Blue Bottle Store for some beers that I paid over R400.00 for and only 6 beers arrived. I told the driver that there was no way that I would accept it. I’m not sure if he contacted Blue Bottle or his manager at MR D but I was told that that was the price of 6 Lion beers and rich people will happily pay for it. My response was that even a rich person would be mad to pay that amount of money for 6 Beers and that I want a refund. I was told that I will get a refund but I am still waiting for it 3 days later. The is no why that I am aware of that I can lodge a complaint on the MR D app or even when I google it. I even asked the last delivery guy to contact them and I still don’t have a positive result of my refund. He even put the phone down on me.

Mr D please sort out your complaints department. Bad deals will always come to the surface and if this is the type of service that you deliver, I will never order from you again.