Ever disappointed with MrDelivery

I am deeply disappointed in Nandos and MrD. On the 19th I place an order for lunch for my kids as we were all sick, so I was looking forward to having my daughter finally getting food into her stomach, she loves wrapstars from KFC. After a while I dosed off and was awoken by a phone call of an extremely rude Mr D telling he was here to deliver food and I should rush myself to the gate he is in a hurry. I answered back and said baba if I could get to the gate then I would get to KFC myself it’s up the road. I specifically ordered from MrD and paid for the service in full so that the food will be delivered to my couch as MrD advertised. After his scream he dialled my house number and I let him in. The driver never made it to my house. I kept on calling him and MrD without any luck. I was promised they were sending somebody else. I waited until I realised that MrD was not going to send food even though they request the money before the service and a lot of people have been complaining about it. We even had a discussion around this topic of take a lot and MrD drivers being so aggressive, angry and disrespectful. And my brother commented that he know a lot of people sign up for these services thinking they’ll make a lot of money, but don’t follow the business model of using a s****** instead of a car so they are paying high instalments and having nothing after that so we kind of understood. But that’s not the point the driver never made so I used the Nandos app to order supper now. The Nandos driver brought the food and forgot the card machine. So he left to get it and had a conversation with my teenager and I don’t know what happened after that. They are went to bed. On the 20th after picking up the teenager from the party we stopped by spar and Nandos in atlas road. She went to spar I went into Nandos with my toddler. We waited in Que until we were called as I approached the teller I lowered my must a bit and said can I give you the order so I can push back my mask she flat refused and said Nandos rules says I have to keep the mask on. I told she would not hear anything as she could hear my voice was ho**** and I was nasal. She still refused I asked her if it’s that unreasonable to ask for this she called her manager. The manager came said we can’t help you without a mask. I obliged then I said what I needed true to what I told her she couldn’t hear anything at the end I had to take the mask off to order. The manager asked me what my name was with such an attitude I told her and she went off on me shouting and telling me soon I’ll be arrested she laid a case against me because the previous day I was rude and refused to pay for my food. But I said I had the food how come was he not paid because whenever they deliver they greet you with a card machine first so that was puzzling. She said she has all evidence and I was going down. So I asked her can I see the slip she brought it with so much arrogance I looked at the slip and I asked Sisi did you see the address on this, she said yes that’s where they’ll fetch you I asked again if she saw the phone number and she confirmed yes that was the query. I was also agitated at that point of the disrespect and not confirming things before you accuse someone of such. The address was calderwood another complex at the steward’s Benoni, so that was not my address, that was not my phone number. If you check my ordering history I always buy lemon and herb chicken with chips either the R50 special for three or the full chicken special.I even went on to explain that it’s lemon and herb because my kids can’t take hot food. I showed all the things ordered on the slip could never be ordered by mom with a toddler, never the less I gave them my number and I asked them to investigate as I was going to investigate. I can not afford to have cases like when my job solely relies on high ethics. I told her the reason I even came in was because when my teenager buys they give what they feel like giving her. I told past couple of weekend they would put four breasts and give her a salad instead of chips. The previous Sunday the waiter had come out and apologise for the two charges on my card because he saw her and assumed she was buying herself food. Those were the reasons why I came in myself. There was no apology just rudeness which made me walk out without even the food. When we got home and we were offloading the car I asked where’s the food and my teen said you did take it, so we drove back got the food drank medication and went to bed. In the morning I got a phone call from another Nandos manager who was equally abusive, they had my cause I left it for them I even wrote the address on the slip they were accusing me off. He said he was coming to get the money and I must know he blacklisted me with all the Nandos in the country I said he can come and being blacklisted is fine with me there’s no love lost in that. He came to house started shouting yeah I knew you would deny this so I came with my driver he went and fetch him. We sat down and I asked him to explain what happened, so the driver he brought food he forgot the machine he went to fetch it and my teeanager would not use my card without permission so the driver left. I asked why did he leave and ask to speak to an adult irrigaurdless of wheather I was sleeping or not. Yes I was sick had spent nights with a sick child but I was not dead I was there the simplest thing would have been to speak to me. He had no answer for but the manager kept on saying I am not here to get clearity I am to get the money just pay. So I asked for the card machine that day the card machine was not working and he said I must give him a cash send to his number I did and they left. I reported this Nandos with no help. I feel they tarnished my reputation and I actually think they stole from me because I’m piecing the things together why was I sending a cash send and paying Nando directly. Why am I getting an invoice from Nandos as if we had an arrangement. I need answers to this and I was a formal from Nandos. And yes accept being blacklisted in all the Nandos I will choose another restaurant. If you check I have been a loyal customer wheather it was through the App, MrD or driving there. I enjoyed your chicken but I will never stand for abuse and if anyone asks me about Nandos I will narrate the story why I don’t eat Nandos anymore.