****ed

I had the worst experience yesterday, still in disbelief. I ordered at 13:00 and my order’s ETA kept changing and still at 17:00 my order still hadn’t arrived. I reached out to customer service and s/he said they’ve escalated with the delivery team and the delivery guy would be there in 10-15 min , mind you I couldn’t even track the order in the app cos the option for some reason wasn’t even there. The 15 min passed and my order still wasn’t there, the worst part of it all is that my order wasn’t fast food, it was essentials for my baby and I needed the formula milk. It may have just been an “inconvenience “ for you but to me it was my daughter’s lifeline. I reached out to the 2nd person and still there was no feedback or any progress and at this point it was late and I had to go home and find an alternative but now I couldn’t get my money back and the MRD credit refund would not help me in anyway because I couldn’t place the order with another pnp as you don’t deliver to my residential area. Now I don’t have my baby’s milk and I don’t have money! Mind you my baby has ***’s milk allergy so I couldn’t just get any type of formula , now I’ve got myself into debt that could set me back for the next 2 months?! Why do you accept an order knowing that you don’t have the capacity to deliver, how do you instantly take my money but expect me to wait 3-5 business days to get it? The little “inconvenience “ you apologise for is a major set back for me. Is greed really worth ruining people’s lives?