Driver took r200 from me and Mr Delivery does not care about their customers

I have raised this issue previously. my card was charged for an order. I was under the impression that it was a cash order. I Paid the driver r200 in cash. right after the driver left I saw it had come off my card. when the driver arrived he tried to call me so I had his number. I tried calling and smsing the driver multiple times to tell him this was incorrect. we have cameras here at our offices and I can get the drivers registration details and everything but I would much rather prefer that he returns my money to me as I would not like to lay charges of theft against the driver for r200. normally I would have left it and tipped the driver well for his honesty for returning the money but due to the fact that he is blatantly ignoring my calls and texts and has now ****** r200 from me I am not going to let this go. I would like my money returned to me and if I still do not get a suitable response from yourselves as well as the driver I will take this further. R200 is alot of money. I have also raised multiple tickets on the mr delivery app and have not received any useful responses whatsoever. This is the worst service I have ever received. I am a loyal customer and I order on the app weekly. I have had issues in the past that were promptly resolved. But this is disgusting. I work hard for my money n whether this was a r5 or r200 it is still *****ing. Now I have tried contacting Mr delivery over n over again and nothing has been done about this. So this is now my last resort. I want this resolved!