Double debit and no refund.

Food order placed on on the 7th May, both orders was declined but both payments was.deducted to the amount of around R600. We immediately got a notification that the funds had been returned to the account of which is a lie because the money still does not reflect. I direct messaged their Facebook page and received excuses at first and then radio silence.. I commented on their wall and got a templated response and then nothing further. I cannot get through to the call centre either and was told to essentially fill in a form and wait. WHAT **** IS THIS??? If this current lockdown and economic situation has made Mr Delivery even more I'll equipped to deal with orders and payments then please... save everyone the hassle and cease business. The amount of complaints pertaining to the same issues is shocking and utterly rediculous. It's one thing to accept an "error" but it's a complete other thing to expect your customers to accept the ****ty customer service you are currently dishing out. All we want to know if when will this money be returned? We are all taking a knock financially but doesn't mean you can basically ***** from your customer's... because that is how it looks!