Don't use Mr D - Useless - *********** - Rude - Overpriced!

Ordered via Mr. D from a restaurant on Friday 26th Jan, 2024. When driver arrived with the food, he never greeted and was rude & impatient. Upon opening up his bag for me to collect the food, the Coke that was part of one of the meals had spilled its entire contents over the three bags of food. The driver merely shrugged his shoulders and told me to take the food. The food bags were drenched and torn already from the movement in his delivery bag. The food bags were standing in what was left of the contents of the Coke still floating in his delivery bag. When we managed to get the food inside and opened what was left of the food bags, the Coke and seeped through the bags and into the food. Three large fries were drenched in Coke. Three burgers that were standing in the spilled Coke contents of his food delivery bag were also wet and soggy. I immediately phoned the Customer Care and first was cut off (seems to be quite the usual thing nowadays) and upon my second call was told to upload the photos (which I did). I sent an email with the photos & I did it via the app. The operator wanted to send me replacement meals which I declined as we were on our way to the airport. I requested a refund. I received a standard response from a Simone.D who didn't even bother to "select" the correct response when replying to my complaint. This was not the restaurant's fault. This was the driver's fault for driving recklessly. Needless to say the driver got a 10% tip and Mr D got their delivery fee as well. We had to end up tossing three meals and sharing two meals between five people. After lodging two further complaints about the same order and problem nothing has been done.

Stay away from Mr. D!!!!

Please accept our sincerest apologies for your recent experience. This is not the type of service we want you to receive. The details of your experience have been sent to our restaurant management team who’ll ensure this is dealt with We're terribly sorry for the [SELECT FROM BELOW] We’re terribly sorry for the quality of your recent order. We’re terribly sorry for the missing item on your order. We’re terribly sorry for the incorrect items (s) on your recent order We strive to provide a better experience than this. We are informing the restaurant about the incident. INCLUDE IF CUSTOMER EDUCATION IF APPLICABLE [REMOVE FOR INVISIBLE FOOD QUALITY ISSUE] In the future please take pictures of your food that was damaged and send them to us, we require the images in order to hold the restaurant accountable.