Doesn't care about customer satisfaction

Ordered food. Said it was delivered, but we never received anything. Phoned them, had to phone 3 different numbers to get to someone who could actually help, even though we phoned the number that was on the order screen... Lady informed us that she would re-order and we wouldn't be charged because of the whole mix-up. Second driver arrived, now one and a half hours after ordering the first item, and low and behold we were charged for the order. I have no problem with during our a solution, but really lying? So tired of companies that really don't care about customer satisfaction. It really is get what we give you. Never ordering again. Uber eats here I come.