DO NOT USE MR D FOOD. THEIR SERVICE IS DISGUSTING!!

TERRIBLE CUSTOMER SERVICE!! Ordered food for my mother and her colleagues from KFC Polkadraai to help brighten their day as they are essential workers. The food was prepared quicker than expected and a Mr D driver went to pick it up. After the order was picked up, I was informed to double the order so I had to make a separate order for the exact same purchase.

The driver who picked up the first order got lost and as I was tracking the order, I noticed that he was driving to the wrong address. Now seeing as this app does not give an option to call the driver, I noticed that he had marked the food delivered however this was not at the correct address. I then called the contact center to find out of a remedial process that I could follow to get the food sent to the correct address. The consultant I spoke to by the name of Yolanda was quite rude and did not sound like she was bothered by my query at all.

To cut a long synopsis short, the driver called me and started shouting that he had received the incorrect address and asking where was I, not giving me a chance to speak throughout.

This driver was extremely rude to not only me but to my mother's colleague who went to pick up the food as well. She described the packaging to have been wet and soggy and not appeasing to the eye.

THIS IS UNACCEPTABLE AND ESSENTIAL WORKERS SHOULD NOT BE TREATED THIS WAY.