Do not keep promises and take responsibility

<p>After a nearly 8 week battle regarding a credit card delivery from FNB, I was eventually contacted by Mr D to arrange delivery. I was asked where I would like the card delivered and I gave my work address and that it needs to be delivered before 15h00. I was assurred it would be.</p> <p>I then received an sms that they could not contact me. I followed this up and was told that due to a 'system error' the card could not be delivered, so more frustration and un helpfulness from FNB Card Division and their courier company.</p>