Dissatisfied customer

Terrible service delivery - orders are late and food comes back cold! When you complain they just want to compensate with a R50 voucher... So frustrating. With my last order I was told by one call center agent that the order was given to the wrong driver, but another agent said they were struggling to get hold of a driver... Where was my order? No updates on the app - eventually after 1.5hrs they asked if I wanted to rather cancel the order. Never using Mr D again!!! The service has gotten worse over time!!