Disgusting service

Am honestly not impressed with their drivers in the south of jhb. Twice now in one week the driver collects the food then sits awhile at the restaurant. Then his tracker is not updating. You have the option to send them messages which you and they don't respond, then they tell you they have arrived but in truth they have not. I complained to Mr d about this and not even a full week later the same thing happens and then we must eat cold food because of their drivers. Not acceptable