Disgusting service!

I would give them 0 stars if it were possible. I ordered something today that my family received wet and soggy. Nothing was edible, the burgers were soaked and the chips were to. The cold drink were more than half empty. I spent over R260 for this meal to surprise my family with and when I sent in a query I was responded to and then ignored for 6 hours until I sent in a few more queries, I finally got a response which was 6 hours later and they then told me they've got "world class service" and that a refund is not how they "do things". which was the most pathetic and sickening response I'ce ever received from any kind of service. Note that I did send them a picture immediately when we received the order, of everything being wet and soaked. Their way of repaying me, was a free delivery for my next order. Disgusting!