Disgusting service

I ordered food to the value of R414 from a restaurant off of Mr D app and when the food was picked up to be delivered to me, the driver had no GPS connection. At the time that the app said the delivery should be outside my complex, I went outside to meet the driver. The app still did not show his location. After stand g in the cold weather for 15 minutes the app suddenly said that they were there. They were not there though. I checked the main road in front of the complex, I checked the main entrance gate and I also checked the exit gate of the complex. No one was there. I tried to message him on the driver chat but there was no response. I received a phone call from a number and they said that it was Mr D and that the driver was outside. I told them that he wasn't and that I couldn't find him anywhere. 25 minutes after the food was supposed to be delivered, the driver shows up and sends me a message on the driver chat app. He told me and the operator who phoned me that he had been outside at the exit gate for a long time already to which I rep**** that he was not. The R414 worth of food that I had ordered was cold by now and the milkshakes were warm. I told him the driver that I was not going to accept the food and because it was way too late and that the food was cold by then. The operator on the phone, Marius, told me that he understands my point and that he would cancel the order from his side and that I would receiver all of my money back. He asked me to send him screenshot of the messages I sent the driver aski g where he was so that he(Marius) could use it as evidence on my behalf. The next day I received a email saying that Mr D was going to investigate the matter. Then I received an email saying basically that I am a bad customer due to my history with them(which I don't have a bad one of) and the case at hand, they had decided not to return my money and that they had deactivated my account. They also said that their decision was final.

This is the most pathetic service I have ever received from ANY company and I have also been ****** of my hard earned money. I will never use Mr D again and I will circulate this post as far as I can.

Attached are the messages between me and the driver as well as the emails between me and the Mr D agent called Aphiwe. S

##- Please type your reply above this line -## Aphiwe.S (Mr D Food )

Aug 25, 2022, 22:11 GMT+2

Hi Brett

Thank you for contacting Mr D Food.

Please note that we have looked into this thoroughly and done a full analysis of your account.

The nature, frequency, and similarity of the complaints received are not indicative of the service we offer. we are unable to offer any type of compensation.

We understand that this is not the outcome you are expecting, please note this decision is final.

Please note that we can longer serve you as a customer. We will be deactivating your account.

Should you have any questions, please do not hesitate to contact us.

Regards,

The Mr D Food Team.

Aphiwe.S