Disappointed and Disguisted

I ordered food from KFC Woodmead through the app, and the experience was extremely disappointing. The chicken I received was clearly off, which immediately made the entire order unsafe to eat. When I reported the issue, they refused to refund the full amount, claiming that only the chicken was affected even though I had also ordered burgers.

That response makes no sense. If the chicken was off, why would I trust any of the other food items, especially those prepared in the same environment? As a result, the entire order was unusable.

My total order came to R185.00, and instead of properly resolving the issue, they sent me a R47 coupon—which didn’t even work. It showed as “not active.” I reached out again to report this, and I have not received any response since.

I also asked about the delivery cost, since I paid to have the food delivered and ended up with a completely wasted order. They then added R50 credit to my account, but the voucher still didn’t work, leaving the issue unresolved.

I use Mr Delivery every day and spend thousands through the app, but this level of service is unacceptable. It feels like customer satisfaction comes second to saving money. Based on this experience, I’m seriously considering switching to another service that actually values its customers.