Disappointed

Good afternoon,

Im Fiona Phillip, Ref DFD***

Ive placed a order this afternoon, but ive mistakenly typed in the incorrect address. I was notified that the address that i selected was incorrect. Which i fully understand. There after I called customer service for assistance in allowing me to get my food from the driver. I was willing to drive to where thr driver was to fetch me order. Ive being on the line for 3 full hours trying to get someone to assist me. I do understand terms and conditions but i was willing to pay the extra fees to get my food to my place or go and fetch my food. All i got from customer service was that there is nothing they can do. I called up the driver to ask him if i can make arrangements with him so i can get my food. I have children that are hungry and waiting to have their meals. He advised me that he will speak to his offices and get back to me but after 30 min i called him again. He told me there is nothing he can do.

I would like to know... what do yourl do with my food and money. R300

Im left with nothing.... its so unfair.

Im sure some arrangements could of being made. Or good customer service should of being given.

Very disappointment.