DFD***

I was on the app and added 4 pizza pies to my cart , when I looked again the amount went off my credit card? I tried to cancel it but couldn’t and then saw the receipt a few minutes later when it came to my email and saw the app didn’t put the right flavours on either so I immediately called Romans pizza who told me they can’t help me, then tried to cancel online but was not guaranteed a refund . Mr D called me and they said they can’t help me cause apparently the pizzas where already made. When I phoned romans they said the same thing but it was a few minutes after I placed the order and the lady didn’t even ask me for my order number so I didn’t quite believe her. When the food came it was cold and definitely not made so quickly as they both stated on the call. I do believe the payment on the app that went through was a app error but accepted it but the wrong flavours was not my fault when I ordered 2 bolognaise , 1 cheese and 1 pepperoni. 4 pepperonis came and No one tried to help to change the flavours , nor even asked for my order number to try assist. I’ve deleted the app and will never use it again as when one tries to get help to correct a mistaken order, it’s a fruitless task. I appreciate the call from Mr D, the lady was nice but couldn’t help me and the people at romans in hillcrest did not want to help at all. We tried one pizza, the filling was minimal and really not nice, we will not be eating the rest - total waste of money.