Delivery service with no Delivery Progress

Deeply frustrated, disappointed, inconvenienced, and completely let down today. Next 10 words sharing the experience: Order placed 8:06am; by 10:25am nothing processed whatsoever

Full Review: I placed my order at 8:06 a.m. This is a delivery service, so timeliness and operational efficiency should be the baseline standard. It is now 10:25 a.m., and my order has not been packed, picked, or processed in any way. There has been zero movement on the app. To be proactive, I called to check whether the store might be overwhelmed with orders. One consultant assured me the matter would be escalated. An hour later, after seeing no change, I called back only to discover that nothing had been escalated at all. I then spoke to another consultant (unfortunately I did not get her name), who again promised escalation and advised that I would see a change on the app within 15 minutes. It has now been 30 minutes, and there has been absolutely no update. The issue is no longer just the delay — it is the lack of transparency, accountability, and follow-through. If there are operational challenges, communicate them clearly. If you promise escalation, ensure it happens. Customers should not have to repeatedly chase basic service updates. This experience reflects poor coordination and unreliable customer support. I expect better communication and operational execution from a delivery service.