Delete the Mr D app immediately!! Don’t bother yourself

I would give a Zero rating actually.

Mr D took money from my account R1852 from account, didn’t deliver my groceries nor did they refund my wallet after they cancelled my order. It has been 5 days.

I have called multiple times a day asking for clarification with the response “the matter has been escalated to management” I have then asked what rights I have as a consumer to further escalate the matter which is something they should share with me I’ve been on hold now for 18 minutes. I guess the hope was that I would drop the call myself after waiting for so long.

1. If you are using a payments gateway clearing and refunds should not be the clients problem but between yourself and the payments gate.

2. If you are going to refund my wallet do so! It should not take 5 days and over 20 calls for me to still not get a refund but more excuses.

3. It is not good faith to operate a business and not have actual way for people to escalate the bad service.

I will be deleting this app for everyone in my household all 5 of us will now use Uber eats and the actual store apps for purchases this will not happen to me or anyone in my household again.