Deja vu..stil no order times. Twice

i was stuck at work. could leave the premises. I order a quick lunch as i was starving and stuck working Dbl shifts. I placed an order. It didn't arrive nor coukdy ad the driver available. I phoned immediately and got reimbursed. I order something again as I am starving. tired. Hungry. AGAIN my order didnt arrive even though I made clear delivery i structions. The driver wasn't available on his phone. I asked the what's app group for assistance yet, no one rep**** till late. Im awaitng response