Debited for food i never got and still didnt get my money back

Poor service was debited for food i never got i logged the query with them and still no feedback. Mr Delivery and Nondos below is my complaint and still havent heard from them or got my money back and its a week later already.

From: Mackay, J. (Jonas) <***> Sent: Thursday, 12 November 2020 09:26 To: *** Cc: Mackay, J. (Jonas) <***> Subject: FW: DFD***0

Good day

To whom this my concern

As per my conversation with your consultant Sharfaa Daniels with the ref no of the call ***0 on Tuesday the 10th November about my delivery and food I ordered. Before placing my order I called Nando’s Meadowdale before 16h00 and asked the lady how long it would take for a delivery cause my working hours are from 8h00 to 16h30, the lady at Nando’s said it would take 15min to 20 mins maximum and that she cannot take the order I needed to phone again and then place my order. I made it clear to the lady if my order would arrive here after 16h30 I would have left the office already cause I leave with a lift club and need it cancelled,

I proceeded & placed the order based on the information I was given on my Mr D app at 16h30 I waited outside my office building I checked how far my delivery was and saw it was still being prepared in which I went on Mr D app which it gives you no option to cancel the order. I called Nando’s Meadowdale and they said that I need to call Mr D to cancel the deal in which the number I attached that it gave me to call and when I phoned the number it said the number doesn’t exist.

So with your contact details that is incorrect on you Mr D app how is clients suppose to get a hold of you if your details are incorrect on your website. When Mr delivery called me that was already 16h50 which I left work already 20 mins after trying to get a hold of you guys to cancel the delivery

I find this totally unacceptable and will not accept to pay for food that I did not get, you guys need to take accountably that you details are correct on you website attached is the number I called you our guys number including Nando’s Meadowdale on as well. I request for a refund of r202 or this matter will be taken further. Your contact details on your website as attached *** Nando’s no ***.

Regards Jonathan Mackay