Dear Customer Service, I am disappointed with the unprofessional delivery service I recently experienced with order #[Your Order Number]

Dear Customer Service, I am disappointed with the unprofessional delivery service I recently experienced with order #[Your Order Number]. The driver ignored my messages, waited around the corner instead of reaching the premises, and displayed a bad attitude upon arrival, blaming traffic for his delay. This is not the first time I have encountered such poor service in Johannesburg and Pretoria. Some drivers behave as if they are doing customers a favor rather than providing a paid service. If they are unhappy with their jobs, they should seek alternative employment instead of frustrating customers. Arguing with a client on their property and making excuses for delays, especially when using a bike, is unacceptable. I expect a higher level of professionalism and urge you to address these issues to prevent future incidents. Please provide a response outlining the steps you will take to improve your service.