Damaged Delivery. Failure to take resposibility. STAY AWAY!

Ordered 4 bottles of wine, one arrived broken by delivery guy. Since 2 weeks, I cannot get hold of Mr D on email, and call centre agent refuses to escalate to manager. They do not take responsibility for their drivers' mistakes, I am out of pocket. School fees paid, will delete app. Never use them again, there are plenty alternatives, Uber Eats and Debonairs.