Customer service fails to deliver on missing orders.

We Ordered on Friday the 28th from McDonalds in Roodepoort. When our order came one of the burgers we ordered was missing. I immediately logged a query on the app and was told that someone would get back to me immediately with a ticket number. After an hour I still did not receive anything so I logged a query again.

The day after I still did not receive anything so I thought I'd give it till Monday since it's a weekend. Monday I still did not receive anything, so I logged another query. And again on Tuesday and Wednesday. I even attached pictures thinking it might help. It is now Thursday and still no response.

I called multiple times but I no one is answering. This is really bad service, this is also not the first time this has happened. There is a problem every time we order. We called the McDonalds we ordered from and they have taken responsibility for the missing item, they also said that they are sorry but as soon as they realized the driver was already gone. (The driver was really friendly though and I would not blame her at all). We then asked them if they could deliver it and she said that unfortunately they do not have drivers as they do not do delivery anymore. We asked her then what we should do and she said they are also not allowed to refund us as it is through Mr.D that we ordered.

I get that everyone makes mistakes and I am thankful that the McDonalds took responsibility for their mistake. But MrD already adds extra to the amounts you pay, they are a bit more expensive when you order, we also pay for delivery and always give a tip, so I think it is really unfair that they don't even respond, or atleast notify you when a ticket has been logged, By the time they answer they probably will tell us that it is too late. Which is really unfair. I am canceling my account as soon as I get a response.