Customer service.

I placed an online order for PNP The meent on the 23rd of December. When I received my package the buttermilk was expired (I did log a query with a photo of the expiry date), the onions was packed on the 6th of December, some was rotten(I also attached a photo with the date), the JIK I ordered was half full, and I also attached a photo and queried it, until now I did not get feedback on my buttermilk query or JIK query, regarding the onions I was sent an email to send a picture of the rotten onions. I already discard them? Your customer service is terrible honestly. I chose to spend my hard working money on your app and you can not even give me proper customer service?