****piest service ever!!! Utterly appalling!!!

This is the by far the worst customer experience ever. I am a team leader in a service orientated environment and this was really a shocker! Multiple issues here... from the website to the call centre and their agents and the ****** branch staff as well. I placed an order online and paid via MasterCard and the funds leave my account... shortly after the website bombs out before it reaches the confirmation screen... I call the national call centre... speak to zanele and she confirms she will contact the edenvale branch with my order and give me a call in 5 mins. 30 mins later with no callback from zanele i call again and speak to Kelly who confirms she will e-mail the branch my order and i should receive it in an hour or so. 1 hour 45 mins later I call the branch and they say there is no order under my name and no e-mail was received (spoke to mpho), called back to the call centre and get through to Kelly again who puts me on hold for decade... at this point I'm on the phone for 15 mins with both the branch and call centre listening to them calling each other *****. Eventually spoke to Gerard(team leader) & innocent (branch manager)... an hour later after food was due no resolution