Convenience that has become inconvenient

<p>I have been a Mr Delivery customer for quite some time and have spent a fair deal of money with the service, but tonight is my last order. </p> <p>You cannot change the way your system works, (no more order confirmation or speed point service) without letting your customers know. </p> <p>We put up with the super lengthy waiting times for delivery, extra costs and rude call centre, but the app is a disaster and when a customer calls with a concern, the staff are rude and completely unhelpful. I'm not really sure what they're employed to do anymore, when they cannot solve an order problem and have no sense of compassion or customer service. </p> <p>I didn't know you couldn't provide a speed point anymore, so I was forced to run out and draw cash, which is precisely what I was avoiding doing by ordering in. </p> <p>You've lost a customer, and judging by the hellopeter rating, I'm not the first nor last you'll lose. </p>