Continuous disgusting service from Mr D

For a business that spams you with daily mails, it's disgusting to know that you deliver wrong things to your clients REPEATEDLY and leave them hanging without a response for almost a week. I, yet again, had an issue with my order on Friday and sent an email to the team as per their usual useless advice. It's Tuesday today and i'm still not being acknowledged or assisted. I paid money for the wrong order and they are clearly not interested in doing anything about it. You guys are *****ing from clients and the delivery partners you work with if you are carrying on like this. It's not my fault that my order was wrong, so why should I be the one that suffers for it?! You and McDonalds Grey Owl should probably discontinue taking orders if you're always going to ignore what we request and deliver what you want! I want my refund for the incorrect food you delivered!