Condescending Call Centre Experience

As a delivery service that Ive used for many years , todays experience was disgraceful. My order is in and the driver is late , I can understand that .... I then get a call from an arrogant little ****** bag at about 16:20 on the 30th June 2019 about how I put in the wrong address of where I live ... How its so may kilometers away from my true address ... not checking previous orders Ive made with Mr D and the drivers never got lost. Ive even put in tips on how to get to me quicker in the suggestion box.

Now what ****es me off is that you call me and you immediately try to shift the blame and then condescendingly TELL me about my own address .... no apology and worst of all , not trying at all to remedy the situation .... For the record , I have a sick child and very tired wife at home and wanted to give my wife a break hence the order .... Your **** of a customer manager or whateve that was that spoke to me is a disgustig humna being that should be taken into a disciplinary fistly for not following procedures and then taught what customer service is ..... oh and all the while , I placed an order just last week and the driver got it right ...... same address ! Money was supposed to be returned in 5 minutes as per the call ... 10 mins later , still waiting