Completely failed, no remorse shown, no apology extended, wow Claire!

After being a loyal MrD client since 2016, they disappoint me like this, just after the hot foods ban is lifted. I ordered in for my family and waited over two hours, when I was notified on the app that my order could not be delivered. I was fuming and went to the food outlet who advised me that it's out of their hands. The consultant, from MrD, who contacted me wasn't helpful either, and I eventually got them to refund the money, and now I have to wait 48 hours. I want a client retention discount or a meal, my order free or something - not being completely wrong, being unapologetic, telling me I must wait for my money and basically take my business somewhere else. EXtremely dissatisfied - is this the message you want to relate to your clients? That you don't care about retaining your clients, especially those from marginalized groups, applying the 80/20 principle? No ma'am...