Complaints totally ignored and evaded, on every platform.

I consider myself an extremely understanding and patient person, however after 18 days of constantly emailing, messaging Mr d Food's social platforms, and calling their call centers (every.single.day), my patience has run dry. On the 27th of JULY one of the Mr D Food on-duty drivers crashed into the back of my car. It was a total accident on his part - I hold Absolutely no resentment towards the driver - **** happens. I immediately pulled over and made sure the guy was okay, told him not to worry this is why we have insurance and the most important thing being that he is alright. I took photos and asked for the drivers details - he was super forthcoming and let me take a photo of his drivers licence, his licence plate, his phone number, I even have phone contacts of witnesses who came over to give me their number incase anyone needed to contact them to confirm what had happened. I went straight to the police station and filed an accident report and recieved the case number. I did everything possible on my side to ensure this small accident could be dealt with smoothly and efficiently. However Mr D Food have evaded me, given me automated responses, put me back through to switchboards or told me someone will eventually be in contact with me... Well... it's been 18 days. Over two weeks now. Nothing. Not even an apology on your behalf. Now I only have 30 days from the date of the accident to claim from my insurance (which I have informed them about every day in my emails, and we now have 12 days left) - however because the accident was clearly the fault of the Mr D driver - Mr D Food should be making the claim, where their insurance carrier deals with mine (this is what my insurance carrier has informed me). I mean surely they insure their delivery drivers for road accidents? Surely? And even if not, they SHOULD TELL ME AND NOT AVOID ME. I'm honestly DISGUSTED with Mr D Food's evasion tactics in dealing with my emails, calls and messages. Their facebook platform would typically reply to my messages within a few minutes - now I'm completely ignored. God help anyone who has an issue when using their service (particularly during Covid) because it is literally impossible to get a hold of an actual human being that is willing to deal with the complaint, not to mention so much as even apologize for it.