Complaint regarding incomplete order

I am writing to express my disappointment and frustration with the service I received from Mr. Delivery and Mug & Bean on my recent order. On 26 January 2025, I placed an order for three California breakfasts with extra fries through the Mr. Delivery platform.

Regrettably, when I received my order, I was shocked to find that it was incomplete. The order did not include the extra fries I had specifically requested, nor did it come with cutlery, salt, or pepper.

I immediately contacted Mug & Bean to report the issue, and they informed me that Mr. Delivery was responsible for the missing items, as they had allegedly given the fries to the delivery driver.

I have since attempted to contact Mr. Delivery through various channels, including phone calls, messages, and WhatsApp. Unfortunately, my efforts have been met with complete disregard. My messages and calls have gone unanswered, and the only response I received on WhatsApp was from a robot that failed to understand my complaint.

As a customer, I expect a certain level of service and quality from the establishments I support. The lack of attention to detail, combined with the poor communication and disregard for customer complaints, has fallen short of my expectations.

I hope that you will take my complaint seriously and take immediate action to address the issues I have raised. I would appreciate a formal response regarding the steps you will take to prevent such incidents in the future.

Thank you for your attention to this matter.