Complaint Regarding Horrible Experience with Order on 26th December 2024

Dear Mr. D App Team, I am writing to express my extreme disappointment and frustration regarding my experience today, 26th December 2024, with an order placed through the Mr. D App at approximately 13:10 from a specific takeaway / fast-food business.

I ordered a Steak Gatsby, and when it arrived around 14:45, I was immediately struck by how small it was. Upon opening the order, I was shocked to see that it was roughly half the size of a typical Gatsby. The length of the sandwich was far smaller than expected, making it appear like a misleading portion, which did not match the description or expectation from the menu.

To make matters worse, the chips served with the meal were excessively oily and seemed to have been fried in old oil, which gave them an unpleasant taste. Additionally, the entire Gatsby was excessively salty. After just one bite, I started feeling incredibly sick, and I had to throw the entire meal away. I am still feeling unwell as I write this.

As if this wasn’t enough, the meat wasn’t steak at all, which left me utterly disgusted by the quality of the food and the overall experience. This entire ordeal has left me upset and physically ill.

I demand a full explanation for why such a poor-quality meal was delivered, and I am requesting compensation for this appalling experience. I also intend to share my negative experience on the takeaway / fast-food business Facebook page as a warning to others. I hope to hear from you soon regarding a resolution.